Privacy Policy
Effective Date: 22/04/2025
At Accomplish Speech Pathology Pty Ltd, ABN: 26 686 438 988, your privacy and the confidentiality of your personal information are of utmost importance. We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the ethical standards of Speech Pathology Australia, and our obligations as a provider under the National Disability Insurance Scheme (NDIS).
This Privacy Policy outlines how we collect, use, store, and protect your information—and how you can access or correct your records.
1. What Information We Collect
We collect personal and sensitive information necessary to provide you or your child with high-quality, tailored speech pathology services. This may include:
- Personal details: Name, date of birth, address, phone number, email, Medicare or NDIS number
- Health and therapy information: Diagnosis, medical history, assessment results, therapy goals, progress notes, reports from other professionals
- Family and support information: Names of caregivers, guardians, schools, or support coordinators
- Communication preferences and consent forms
- Payment and billing information, including funding body details (e.g. NDIS, plan managers)
This information may be collected via intake forms, clinical sessions, reports from third parties, email, phone calls, or our client portal.
2. How We Use Your Information
We use your information only for purposes directly related to your care and to meet our legal and ethical obligations. These purposes include:
- Delivering and planning speech pathology services
- Communicating with clients, families, support coordinators, educators, and healthcare providers
- Creating reports for medical teams, schools, or funding bodies
- Submitting invoices to NDIS, plan managers, or third-party funders
- Conducting quality improvement, clinical supervision, and staff training (with all data de-identified)
- Meeting regulatory, legal, and ethical requirements
We will not share or disclose your personal information to third parties without your express consent unless required by law (e.g. in situations of risk, mandatory reporting, or subpoena).
3. Storage and Security
We take all reasonable steps to protect your personal information from misuse, interference, unauthorised access, loss, or disclosure. This includes:
- Secure clinical software and cloud storage systems
- Encrypted email and digital communications
- Password-protected devices and platforms
- Physical security of documents (if any hard copies are stored)
- Staff training on confidentiality and data protection
- Secure disposal of obsolete data
Only authorised personnel have access to client records, and access is based strictly on professional necessity.
4. Accessing or Updating Your Information
You have the right to:
- Access the personal information we hold about you
- Request corrections if any details are inaccurate, incomplete, or outdated
Requests can be made by contacting our clinic directly. In some cases, we may require written consent and proof of identity. We will respond within 30 days, in accordance with Australian privacy law.
5. Third Party Platforms and Services
Our practice uses secure third-party platforms such as:
- Microsoft Office (for email and messaging)
- Zanda Health (for client bookings and invoice access)
- Telehealth software for online sessions using Zoom
- Plan managers or funding bodies (such as the NDIS)
We ensure that any external service providers we engage with comply with Australian privacy legislation. However, we cannot be responsible for the privacy practices of platforms not under our direct control.
6. Complaints or Concerns
If you believe your privacy has been breached or you wish to lodge a complaint, you can contact us directly:
Email: admin@accomplishspeech.com
Phone:1300 039 126
Mail: PO Box 7222, Redland Bay, QLD 4165
We will respond to your concerns promptly and respectfully. If you are not satisfied with our response, you may contact:
- The Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au
- The NDIS Quality and Safeguards Commission (for NDIS participants) – www.ndiscommission.gov.au
7. Policy Updates
This Privacy Policy may be reviewed and updated periodically to reflect changes in legislation, clinical practice, or service delivery. The latest version will always be available on our website.